Your privacy matters. This policy explains what information we collect, how we use it, and how we protect it.
Effective Date: May 12, 2026 · Last Updated: May 12, 2026MyDoorHQ ("we," "us," or "our") is a property management software platform operated by CTR Homes LLC, based in the United States. We provide tools that help small landlords manage tenants, collect rent, track maintenance, and communicate with tenants through automated systems.
This Privacy Policy applies to all users of MyDoorHQ, including landlords who subscribe to the platform ("Landlord Users") and tenants who interact with the platform's communication tools ("Tenants").
By using MyDoorHQ, you agree to the collection and use of information as described in this policy.
We use the information we collect to:
We do not use tenant information for marketing purposes. We do not sell, rent, or trade any personal information to third parties for their marketing use.
MyDoorHQ sends automated SMS messages to tenants on behalf of landlords who use the platform. This section describes our SMS program in full.
Through the MyDoorHQ platform, the following types of SMS messages may be sent to tenants:
Message frequency varies depending on tenancy activity. Tenants may receive 1–8 messages per month depending on rent cycles and maintenance activity. Message and data rates may apply.
Tenants are enrolled in SMS communications when their landlord adds their phone number to the MyDoorHQ platform. Landlords are responsible for informing tenants that they will receive automated notifications via MyDoorHQ as part of the tenancy. Consent is also implied when a tenant calls a landlord's MyDoorHQ virtual number, at which point the AI assistant informs them they may receive a follow-up confirmation text.
Tenants can opt out of SMS messages at any time by replying STOP to any message received from a MyDoorHQ number. After opting out, you will receive one confirmation message and no further messages will be sent.
To re-enable messages after opting out, reply START to the same number.
For assistance with SMS messages, reply HELP to any message, or contact us at support@mydoorhq.com.
SMS messages are delivered through Twilio, Inc. Message delivery is subject to carrier availability and is not guaranteed. Standard message and data rates from your carrier may apply.
Pro and Portfolio subscribers receive a dedicated virtual phone number powered by Twilio. Calls to this number are handled by an AI-powered call assistant powered by Vapi.
Calls to MyDoorHQ virtual numbers may be recorded and transcribed for the purpose of generating a call summary for the landlord. By calling a MyDoorHQ virtual number, callers consent to this recording and transcription.
The AI assistant will identify itself as an automated assistant at the start of every call. Callers are not speaking with a live person.
Call recordings, transcripts, and AI-generated summaries are stored and associated with the landlord's account. This data is used only to provide the call summary service and is not shared with third parties except as described in Section 6.
MyDoorHQ virtual numbers are not emergency services lines. If you have a life-threatening emergency, always call 911 or your local emergency services directly.
We do not sell personal information. We share information only in the following limited circumstances:
We share information with trusted third-party service providers who help us operate MyDoorHQ:
All service providers are contractually required to use your information only as necessary to provide their services to us.
We may disclose information if required by law, court order, or to protect the rights, property, or safety of MyDoorHQ, our users, or the public.
If MyDoorHQ is acquired or merges with another company, user information may be transferred as part of that transaction. We will notify users via email or prominent notice on our site before any such transfer occurs.
We retain your information for as long as your account is active or as needed to provide services. Specifically:
You may request deletion of your data at any time by contacting us at support@mydoorhq.com.
Depending on your location, you may have the following rights regarding your personal information:
To exercise these rights, contact us at support@mydoorhq.com. We will respond within 30 days.
Your state's rights: Depending on your state, you may have additional privacy rights (California CCPA, Virginia CDPA, etc.). Contact us for more information.
We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
No method of transmission or storage is 100% secure. If you believe your account has been compromised, contact us immediately at support@mydoorhq.com.
MyDoorHQ is not directed at children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at support@mydoorhq.com.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (to the address on your account) and by posting a notice on the MyDoorHQ dashboard at least 7 days before the changes take effect.
Your continued use of MyDoorHQ after changes take effect constitutes your acceptance of the revised policy. The "Last Updated" date at the top of this page reflects when changes were last made.
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:
We will respond to all privacy-related inquiries within 30 days.
We're real people — not a faceless corporation. Email us anytime.